ILM Accredited
Executive Assistant Chief of Staff programme
LIVE Online
29th & 30th January 2025
0930-1630
Special Offer for bookings Expires 20th January 2025
£1000 inc. vat (reduced from £1200 inc. vat
Pay at this link
Classroom Session
26th & 27th March 2025
Covent Garden, London WC2
0930-1630
Develop Essential Business Skills to support C-Suite Executives
Classroom/In House also available
ILM Chief of Staff Executive Assistant Role
- Become influential and resilient and uphold highest professional standards at work.
- Develop a diverse set of skills and competencies.
- Think strategically in relation to your Executive’s business challenges and how you can support them.
- Develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts.
- Manage and oversee projects and events on behalf of your Executive.
- Develop critical thinking and problem solving skills.
- Be a champion of organisational performance.
- Develop the core competencies to be a Chief of Staff – measure your competencies against the SHL ‘Great Eight Competencies’ framework.
- Efficient management of Board Meetings, Board Members and Board Packs.
- Develop Supervisory, Delegation & Performance Management skills.
- Increase your Assertiveness capabilities, manage difficult conversations with confidence.
Course details
The Role of a Chief of Staff is a complex role which requires balancing multiple priorities. The Chief of Staff will act as a filter, gathering information, assessing it and communicating upwards to their Executive.
The Chief of Staff face both outwards and into the organisation, sensing changes externally and then connecting these external changes to internal strategic decisions.
This 8 Module (Online LIVE or 2 Days Classroom) course explores the core competencies that Chief of Staff require and the balancing act they have to play when dealing with people, communicating, listening, framing, re-framing and prioritising.
Executive Assistants perform many of these skills and competencies and Executive Assistants can increase their value within the organisation and the support they provide to the Senior Leadership Team by developing Chief of Staff Competencies.
8 Module Programme:
Introduction: The Chief of Staff Role & Levels of Chief of Staff
Module 1: Strategy, Operations & Organisational Culture
Explore the position of Executive Assistant/Chief of Staff within an organisation and how they take the organisational pulse to optimise culture performance
Module 2: The Core Competencies of Executive Assistant/Chief of Staff
Understand people’s behaviour at work and likelihood of succeeding in certain roles. Explore the skills, knowledge and capabilities required for Chief of Staff role. Assess your competencies against the SHL 'Great Eight Competencies'
Module 3: Chief of Staff role supporting Change Management & Managing Conflict
Review the case for managing change and the impact change can have on the workplace. Discover how Chief of Staff defuse pressures and ensure the implementation of necessary change, while minimising damage to organisational culture
Module 4: Managing & Coordinating Board Meetings, Corporate Governance, Stakeholders & VIPs
Coordinating Board Meetings, Corporate Governance, Managing Stakeholder Relations and VIPs
Module 5: Chief of Staff. Leading without Authority & Developing Emotional Intelligence.
Analysis of the informal authority of Chief of Staff their leadership qualities. Explore what is Servant Leadership.
Module 6:Review of Advanced Communication Skills for Chief of Staff, Coordination & Collaboration.
Explore how to implement the 5Cs of Courageous Conversations and discover your Johari Personality Style
Module 7: The Executive Assistant & Chief of Staff Supervisory Role
Explore the role of a Supervisor in supporting staff. How to manage employee feedback, how to give positive and constructive feedback. Establish a performance management protocol. Champion the advancement of Tech, AI & Digital Skills within your organisation.
Module 8: Chief of Staff Soft Power, Negotiation Skills & Summary of the Course.
Explore how to develop your Political Intelligence and use soft power and negotiation skills to influence win-win outcomes. Assess the ways you can become the right hand Business Partner/Chief of Staff to your Executive. Complete a CPD reflection of knowledge learnt and how to apply it going forward..
CPD Accredited
8 Module Course
Key Takeaways
You will come away from this programme with an increased sense and understanding of the role that Chief of Staff perform and how important their role is in supporting Chairman, CEOs & Executive Directors.
This course will deepen the Executive Assistant/CEO Business Partnership.
Your Executive will gain a business savvy and proactive EA/Chief of Staff who will feel confident to take on additional business projects, attend meetings and become an expert at forward planning and protecting the Executive Office from constant interruptions.
As an EA/Chief of Staff you are often the only person who can ask leaders ‘to take a minute, slow down and look at things from a different perspective.’
Training provider Partners
Interested in our Membership & Training Services? We are here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
0207 971 7311
Global PA Association, 3rd Floor, 45 Albermarle Street, Mayfair, London,
W1S 4JL
